Indibet Responsible Gambling

The recent regulation of online gambling allows the use and practice of such activities with the necessary protection and legal framework, which is provided to both exploiting organizations and players.

The recent regulation of online gambling allows the use and practice of such activities with the necessary protection and legal framework, which is provided to both exploiting organizations and players.

Among those who are considered responsible gamblers are those who consciously and rationally manage their gambling opportunities. This allows them to have full control over the time and money, which, in conscience, they can use without affecting their family, personal, and professional obligations. Gambling should be considered as leisure and entertainment, regardless of how they are practiced, online or in casinos.

In situations where a player does not adhere to these values and principles and does not act in accordance with them, the game can have a harmful effect. This affects players and can lead to extreme situations of excessive and unregulated gambling as well as addictive behavior and practice.

How can self-exclusion help me?

If you need a break, we offer several options for controlling your gaming, including “keeping out”.

A timeout allows you to take a short break, not allowing you to bet for the period you have chosen. You cannot cancel this lock during the selected time. Alternatively, if you feel like you need a longer break from gambling, you can opt for self-exclusion.

By self-excluding, you will deactivate your account for at least three months, one year, three years, or five years, during which it cannot be reactivated under any circumstances (compared to a standard account closure request).

Any unrequested exchange rates will be cancelled, and any funds will be returned to the account balance. Any matching bids (or parts) will remain valid. 

How does self-exclusion work?

You can still log into your account and withdraw funds during self-exclusion periods, but your ability to play and transact will be limited. You can at any time temporarily or indefinitely exclude yourself from our services. Once your order has been placed and your account is suspended (temporary self-exclusion) or canceled (indefinite self-exclusion), bets can not be accepted, and you will no longer get promotional communications from us.

Self-exclusion takes effect from the moment the player excludes himself/herself or from the date we receive notification, whichever player has excluded himself/herself directly on our website.

Unless you provide a specific date, the period of self-exclusion will be indefinite or, if not specified, at least three months. Without prejudice to the minimum period of three months mentioned above, the player may report the end of the self-exclusion or its expectation if it has been corrected, which will take effect one month after such notification.

The ability to place new bets or make deposits will be suspended immediately after your “keeping out”. Your funds will be withdrawn from your player account within a maximum period of forty-eight hours of the withdrawal request and will be transferred to the withdrawal account you requested upon registration. You can also view any data relating to your player account by logging in to our website.

Once the self-exclusion period you have set expires, your account will be reactivated. If self-exclusion is valid for an indefinite period, the account and its registration will be canceled. In case funds are available, they will be transferred within a maximum period of 48 (forty-eight) hours to the withdrawal account specified during registration. You can access any data relating to your account by contacting our customer support.

How do I self-exclude from your service?

Our Indibet support team or your agent can help you with your first request. Once your self-exclusion period ends, you can renew it for up to five years by reaching out to our customer service team. Feel free to contact us in case you need additional information or assistance regarding self-exclusion or limitations of separate products.

After my self-exclusion period has expired, will my account automatically be reopened?

No. Once you get in touch with our customer support team or agent, you will be able to remove your exclusion. If your application is accepted by our team, you can expect to see your account restored after at least one day. We can say for sure that your account will not be restored under any circumstances during the exclusion period.

Underage gamblers

Creating an account on the site is not permitted for persons under the age of 18. Any person under the age of majority who attempts to register an account on our website, or any person who helps a person under the age of one to register an account, would be a direct violation of our general rules.

To prevent minors from accessing your account, follow these tips:

  • Do not share your site access data;
  • Disable the password saving function on the page;
  • Do not share your credit card or bank account details with minors;
  • Install control software or internet filters on your computer if you live with people under the age of 18.
Can I delete my Indibet account?

To delete yourself, select “My Account” from the drop-down menu in the site header, “account information”, “player protection”, and the “self-exclusion” option. Also, it is possible to restrict your access to separate products. Here you have the option to set self-exclusion for six months, one year, three years or five years. Alternatively, customer support can exclude you.

What signs of gambling problems can be noticed?

You should definitely be aware of some risk signs that may indicate that you have a gambling problem, such as: a) excessive concern about the game; B) repeatedly exceed the established limits; c) repeated claims for the purpose of compensation of losses; d) bet more and more to maintain enthusiasm or “run away” from problems; e) unsuccessfully tried to reduce or terminate bids; f) used loans for betting or to compensate for gambling losses; g) do not tell your family or friends that you are playing the game; h) have any kind of problems (financial, family or professional) motivated by your participation in the game. If you come across even one sign of a risk, you should consult a specialist for your safety.