Privacy and Cookie Policy

1. Introduction

1.1.The purpose of this document is to set out the privacy policy of Eight Star B.V. (referred to hereinafter as ‘Eight Star’, ‘we’, ‘us’, and ‘our’).
1.2.Eight Star controls and operates the website (hereinafter referred to as ‘the Website) hereinafter referred to as the ‘Services’.
1.3. The basis on which we will process and store any personal information that we collect from you and/or that you provide to us is explained in this privacy and cookie policy.
1.4.We may hold and process any information relating to you in an electronic database or manual format, for marketing purposes and account administration, and including but not limited to personal data as defined in the General Data Protection Regulation (EU) 2016/679. This is to satisfy regulatory, legal, and statutory requirements.

2. Acceptance of this Privacy and Cookie Policy

2.1. You confirm your acceptance of our Privacy and Cookie Policy and authorise us, our affiliates, agents, staff, subsidiaries, suppliers and agents to use your personal data by providing your information to us by email, post, or telephone, registering with us or accessing the website via a mobile phone, computer, or another handheld internet-enabled device.
2.2. To ensure that you understand our values, views and practices regarding the retention, capture, processing, use and transfer where applicable of your information, please read this policy carefully.

3. Amendments to this Privacy and Cookie Policy

3.1. From time to time as necessary, we reserve the right to amend this Privacy and Cookie Policy. Any such revision of this policy will immediately come into effect upon our posting an updated version on the website and become binding. The Policy will state the date upon which the amended Privacy and Cookie Policy comes into force. On 01 September 2020, this policy was last updated. Please check the website regularly for any policy revisions.

4. What Information We May Collect About You

4.1.We may automatically collect, store, record and process information when you access our website, that is not personally identifiable about you. This information includes but is not limited to the type of computer operating system or internet browser you are using, the number of visits, the average time spent and the pages viewed on our website, and the domain name of the website from which you came. We may use this information within our Company to improve its contents and measure the use of our website.
4.2. In the event that you apply to open an account with us we may record, collect, process, and store additional information about you including but not limited to the following, in addition to the information set out above:
a) Your contacts, which include but are not limited to your date of birth, your name (first and last name), your physical address, your gender, your IP address, your email address, and your telephone numbers.
b) Your financial information that includes but is not limited to details of the transactions you carry out through our website, your payment card details, and billing information.
c) Other information about you that can be found in publicly available sources (for instance, the appropriate register of court judgements or the Electoral Register) which might be relevant to your use of the services. We may combine it with the information you have provided to us to assist us in verifying your identity to detect and prevent crime and money laundering and in assessing your application for credit with us. Please refer to our Terms and Conditions for more information.
d) Other compulsory details that may be requested from you to apply for an account with us.
e) Also, we may use from time to time any information supplied by a credit scoring agency.
4.3.We may also record, collect, process, and store data about you including but not limited to:
a) Details of your visits to our services together with the resources and web pages that you access, including but not limited to traffic data, IP address(es), location data, and other communications data.
b) Technical information about the device(s) used to access our services.
c) All communications correspondence you have with us whether by telephone, email, in writing or in any other form.
d) Your payments, betting, and other account transactions will be randomly analysed to help us in improving the provided services.
e) Information about how you use selected third party websites/our services from cookies stored on your device. (See clause 10 below for further information on cookies.)
4.4. We may record all telephone conversations such as calls in relation to betting with us. We may also record client service calls both to assist us in quality management and training and to facilitate the speedy resolution of any disputes.

5. How We Use Your Information

5.1.We will only use the information that we collect for any purpose detailed in this policy and to process your requests and transactions. This processing may include sharing your information with the professional advisers who assist us with the performance of the services we offer and our third-party data handlers. Your information may be processed for the following reasons:
a) To create, operate, and manage your account.
b) To verify your identity, age, and the accuracy of your application details, including receiving information from third parties such as credit reference agencies and financial institutions.
c) To provide you with betting services.
d) To process your transactions via your banking service provider.
e) To respond to any of your inquiries regarding a transaction you have made with us.
f) To apply or enforce our Client Agreement with you (including our Terms and Conditions of Use for the Eight Star Website) or any other agreements.
g) To comply with our regulatory and legal obligations, duties, and responsibilities.
h) To investigate any potentially fraudulent, unlawful, or other improper activity related to the use of the website and to report a crime or suspected crime, including fraud or money laundering.
i) To provide a more personalised service and enhance our client services.
j) To keep you informed of future offers, promotions, and events via email, SMS, telephone, and/or post.
k) To carry out customer research, testing, and analysis.
l) To continue with risk management including credit rating.
m) To assist in administering the website and diagnosing system problems.
n) Any other purpose which is important for the performance of our contractual obligations to you.

6. Sharing Your Information With Third Parties

6.1.We may share your information with third parties to comply with our legal and regulatory duties, obligations, and responsibilities and to verify the accuracy of the information you provide to us. This may include sharing your information with third-party organizations and companies for the purposes of credit risk reduction, verifying the information you provide to us (including your age), and fraud protection. Examples of this include but are not limited to:
a) Sharing your information when making inquiries with a credit reference agency.
b) Giving away your information to third-party organizations for different purposes, including verifying its accuracy.
c) Sharing your information with debt collection agencies in case we have to collect outstanding debts from you. This might occur if you fail to pay us in good time.
d) Sharing your information with legal advisers should we need assistance in enforcing our legal rights against you.
e) Disclosing any of your information that we are legally permitted or required to do, without prior notice to you, in relation to suspected fraudulent, unlawful, or other improper activity related to the use of the website and/or to notify about crime or suspected crime, including fraud and money laundering
6.2. All personal data held by us may be one of the assets transferred if Eight Star or substantially all of its assets should be acquired by a third party.

7. Making Enquiries With Credit Reference Agencies

7.1.The information held by fraud prevention agencies and credit reference agencies may be searched by us and other organisations on our behalf. Such information might be used to make decisions or assessments regarding credit and credit-related services, verify your identity, manage your accounts, trace your whereabouts, verify your identity, recover debts that you owe us, and prevent crime, fraud, and money laundering. Your credit rating might be affected by these searches. Any records shared with credit reference agencies will remain on their files for 6 years since their closure.

8. Marketing

8.1.We may use your information to send you targeted marketing material from time to time relating to our services such as promotional activities, future events, or information about special offers that we feel may be of interest to you. Your information will not be disclosed for marketing purposes to any external third parties.
8.2.We may communicate with you by the following methods – SMS (commonly known as text), post, email, and telephone. You have the right to decline receiving our marketing posts at any time. If you would like to change your marketing preferences or no longer want to receive these communications, you can inform us by clicking on the relevant link in our marketing emails to you. Afterward, these communications will be modified or completely stopped.

9. International Transfer of Your information

9.1.We operate our business in multiple jurisdictions. Some of them are located in Countries different from the ones where you reside. The information that we collect from you or that you provide to us may be transferred to and stored at a destination outside your country for the provision of support services and the processing of your payment details. We will take all necessary steps to ensure that your data is treated in accordance with this privacy policy and securely. By providing us with your personal information you agree that we may transfer, process, and store your information outside your country.

10. Device Monitoring and Cookies

10.1. To access our services for anti-fraud monitoring purposes, we may collect information about the device(s) you use.This information includes but is not limited to the memory and operating system of the device and Internet Protocol (IP) address.
10.2.Certain information about you including your general internet usage and personal information may be collected through the use of cookies when you visit selected third-party websites or use our services. Under “cookies” we mean small pieces of information stored on your computer’s hard drive by your browser. We use them to help us understand your website activity such as how frequently you visit particular pages, which pages you visit, and which website/s you come to us from. This enables us to monitor general website usage and determine the most popular areas of the website. They also allow us to deliver a better and more personalised service to you and improve our site. We collect information about your preferences and then customise our site for you based on your individual interests. The cookies also allow us to ensure that you remain logged into your session if you browse away from the website and to recognise you when you return to the website.
10.3.Most Web browsers automatically accept cookies. By activating the appropriate setting on your browser, you can refuse to accept cookies, including essential ones. However, you may be also unable to access all or parts of the website if you select this setting. Our system will issue a cookie when you log on to the website unless you have set your browser to refuse cookies.
10.4.The following are examples of some of the types of cookies we use:
a) Visitor identification cookies. These are anonymous identifiers used to identify a visitor which may be used to analyse cross-visit behaviour and identify repeat visits.
b) Tracking cookies. These are identification cookies related to your account. They are applied to recognise you as a client and maintain your session on the website. When analysing and optimising your user experience, they may be used to link site usage information with transactional information
c) Customisation cookies. They are used to customise your experiences on the websitese and uniquely recognise you as a returning visitor.
d) Testing cookies. They may be used to record a variant’s performance in achieving goals such as helping visitors to register.
These are anonymous cookies used to maintain the visitor’s view of that content and randomly generate variants of content.
e) Analytical cookies. These are used to collect information about how visitors navigate through our website. This information is then used to assist us in improving the website and compiling reports.
10.5. You consent to us storing our cookies on your browser and your computer’s hard drive by using the website. You should be aware that any third parties on our website may use cookies. However, we have no control over the use of cookies by any third party.

11. Security and Protecting Your Information

11.1.We recognize the importance of online security for all our clients. Consequently, we take precautions to ensure the security of your personal information. We maintain appropriate administrative, technical and physical safeguards in order to ensure the security of personal data and to protect against loss, corruption, accidental or unlawful destruction, unauthorised disclosure, access, and all other unlawful forms of processing of the personal data in our possession. Any payment transactions will be encrypted using SSL technology.
11.2.Unfortunately the transmission of information via the internet is not completely secure. We cannot guarantee the security of any data you transmit to our site and you do so at your own risk although we will do our best to protect your personal data. Once we have received your information, we will use strict security features and procedures to try to prevent unauthorised access.

12. Links to Third Party Websites

12.1.Our website may have links to external third-party websites that may be beneficial to you. However, you should be aware that third-party websites are not covered by our privacy policy since they are operated independently of us. We cannot guarantee the protection of any information that you provide to any third-party website with links to or from our website. We assume no liability or responsibility whatsoever for the practices, actions, or policies of such third parties.

13. Accessing Your Personal Information

13.1. You may at any time request a copy of any personal information that we hold about you under the General Data Protection Regulation (EU) 2016/679. You can request a copy of some or all of that information by writing to us. To cover the cost of supplying this information, we may charge an administration fee

14. Retention and Disposal

14.1.We will only keep your information as required by law or for as long as is necessary to supply you with products and services. In certain circumstances, we may be required to retain your information indefinitely. For example, under our procedures to maintain self-exclusion and responsible gambling.
14.2.When personal information is no longer required it will be destroyed either by another approved destruction method or by shredding to prevent unauthorised parties from gaining access to the information.